Technology for remote assistance to operators
Technology for remote assistance to operators performing their tasks
Remote assistance technology enables an expert to offer remote assistance to an operator performing his or her tasks, e.g. during a training or maintenance assignment or to assist him in his work.
Role of Flanders Make?
The wearable that we use for this are Smart Glasses. These glasses allow the operator to view instructions in a hands-free way. The built-in camera films what the employee sees and shares this image with the remote expert, who can follow it on his PC or tablet. If necessary, the expert can write notes on these images, which are then shown to the operator through a display on the glasses. Built-in microphones and loudspeakers ensure that they can easily communicate with one another.
Flanders Make has further refined this technology so that we can use it for applications where physical assistance is not or difficult to achieve, for instance for safety (social distancing, hazardous environments) or accessibility (small spaces, scattered sites) reasons.